Costway Canada

I ordered a gaming chair off their website for my son for Christmas, when it arrived the pieces like screws on tools or missing from the package in order to assemble the chair. I called into the call center.

Spoke to a lady agent 1020 who mentioned she would follow up with me in a timely manner never did.

I tried communicating through email to only get offered $20 refund, which is garbage when the purchase is $500 and the chair cant be used.

The only solution they had for me is for me to wait 10 to 15 business days to receive the pieces. Given its the holidays it will be close to a month that Id be waiting for the pieces to this chair.

You would think when a customer is paying that kind of money for something you would do better customer service.

Typical salesperson tactics. Wouldnt honour coupon code because the item was on sale.

Im pretty sure they updated the listing after I purchased and used the coupon code as I see they have updated again since they contacted with another invoice requesting money to cover the coupon code. If no coupon codes are allowed on sale items just bake it into your website, its 2024. At the very least put it in the title of the product, not hidden in the description that you have to actively expand to see the note about the coupon. Contacted them first to resolve and received pushy sales person response Costco wont have the red light therapy unit so youll be paying for just a regular sauna which we have as wellIt comes with a free $900 red light therapy panel, this is an unheard of sale and customers across Canada are buying this like crazy right now that is why we cannot give a discount on a massive sale price plus a free gift.

Ok if these people are buying like crazy, just accept no for an answer. Told them Im not interested if after sales support will be anything like my experience so far.

JANUARY 10TH, 2024

ATTENTION: COSTWAY

URGENT URGENT URGENT ! !

! DON'T BUY ONLINE BE AWARE OF THE GIANTEX

RE: PURCHASE ORDER CHARGED BY " GIANTEX ' ON MY ORDER IN US DOLLARS OF $228.88 AND PROCESSED IN CANADIAN DOLLARS FOR $306.74

GIANTEX MUST REFUND BACK TO MY CREDIT CARD THE FULL CHARGED CANADIAN FUNDS OF THREE HUNDRED SIX DOLLARS AND SEVENTY FOUR CENTS.

THIS IS HIGHWAY ROBBERY FOR ALL ONLINE SHOPPERS -

TODAY'S EMAIL STATED A WRONG REFUND MADE IN US DOLLARS AMOUNT OF $228.88

GOVERN YOURSELVES WITH HONESTY THAT YOUR COMPANY GIANTEX CHARGED $306.74 CANADIAN DOLLARS

IT APPEARS THAT REFUNDS COMES FROM SERVICE.US@***.COM WHY NOT AUTOMATICALLY REFUNDED TO THE CANADIAN CREDIT CARD BY THE STORE

PLEASE BE AWARE THAT YOUR COMPLEX MIXTURE OF " INDIVIDUAL COMPANIES DOING IRREGULAR CONFUSED BUSINESS " SHOULD NOT BE ONLINE SHOPPING !

THEY ARE NOT PROFESSIONAL AND ETHICAL TO BE DOING COMPLEX BUSINESS.

YOUR BUSINESS NAME OF " GIANTEX " IS SOMEWHAT A FAKE NAME. YOU ACCESS YOUR PRODUCTS FROM "COSTWAY " AND NO NAME OF COSTWAY IS VERIFIED ON LINE THAT YOU "GIANTEX" ARE NOT THE ACTUAL "SELLER" OR EVEN MORE INFORMATION, THAT YOU DO NOT EVEN HAVE ACCESS TO THE SELLING OF SUCH LISTED PRODUCTS. SUCH A FAKE COMPANY !

ALSO YOUR COMPANY "GIANTEX" DO NOT DISCLOSE TO ALL SHOPPERS THAT GIANTEX DO NOT ACCEPT CANADIAN CREDIT CARDS.

VERY UNPROFESSIONAL BUSINESS !

FURTHERMORE, IT IS DECEIVING TO ALL CUSTOMERS THAT GIANTEX ACCEPTS ORDERS IN " CANADIAN CREDIT CARD DOLLARS " INSTANTLY AND EVEN ASKING FOR A PERCENTAGE TIP, AND THEN FINALLY CHARGING IT TO THE PURCHASER'S CREDIT CARD INSTANTANEOUSLY TO BE PROCESSED, KNOWINGLY, THAT YOU DO NOT ACCEPT CANADIAN CREDIT CARDS.

THEN MUCH LATER ON THE NEXT FOLLOWING DAY, ONCE THE EMAILED CONFIRMATION WAS ALREADY RECEIVED, GIANTEX SENDS AND EMAIL ADVISING THE PURCHASER THAT "GIANTEX" DO NOT ACCEPT "CANADIAN CREDIT CARDS". WOW ! WOW!

THAT IS COMPLETE INSTANT THEFT

GOVERN YOURSELVES WITH THE CORRECT REFUND TO MY CREDIT CARD AS THE BANK"S CREDIT CARD COMPANY HAS FULLY BEEN AWARE AND IS ON IT'S INVESTIGATION.

DO NOT SHOP AT GIANTEX, COSTWAY, OR OTHERS CONNECTED. VERY POOR SERVICE

We purchased a patio set in November and stored it in its original boxes for the winter. However, when we started assembling the set two days ago to prepare our patio for the summer, we discovered that one of the chairs is defective.

One side of the chair is shorter and cannot be properly put together, rendering the entire patio set useless. The set was designed to accommodate six people.
I reached out to the customer service department regarding the issue, but they informed me that they cannot provide a replacement because more than three months have passed since the purchase. However, I want them to address their own mistake rather than seeking warranty coverage. To my dismay, I discovered through reading reviews that this is a common issue with this particular patio set, and the company is aware of the problem.
Furthermore, the set itself is poorly made and of low quality.

It was our oversight not to assemble it in November (had we done so, we would have returned it without hesitation), but since it is a patio set, we did not require it during the winter months. The set consists of a table and six chairs

This machine worked only for 2 minutes than stopped,
I received the machine on April 12, 2023, and due to heart procedures, I was not able to use it before July 13th 2023
Customer services refused to return or exchange the machine as it is over 3 months (she counts the 3 months from order date and not delivery date)
After examining the users manual, I found that the maximum load is only 220 lbs, while the company site is saying up to 265 Lbs.
Looks like the engine was burn as I'm 230lbs.
I do not recommend this machine also I recommend not to deal with this company.
Their website information is misleading.

Bought an AC from Costway. Worst thing I've bought in a while.

Even new, it was working soso. Always overheating and stopping in the middle of the night. So the heat in the room woke me up almost every night and I had to turn off the AC and on again. Almost every night.

Then, after EXACTLY a year (weird, right?), It broke for good. Always screaming BIP BIP BIP none stop and nothing else. I bought it exactly a year ago but it wasn't a full year use, only a few months. So I wrote to the company for help, to know if they can tell me what the problem is, if they could tell me what part is broken so I can fix it.

Obviously they told me a couple times that their warranty is 90 days and blah blah blah. They supposedly asked their manufacturer to know what the problem is. After emails exchange over a week, they finally told me that they can't to anything. So F off basically and buy another one.

During that week, it was super hot where I am, so I didn't sleep that much. Almost bought another AC from another company, but they sent me an email saying to wait a few days, that they will find a solution.

But like I said, they didnt. So I can't stress this enough : BUY FROM ANOTHER COMPANY!